All my RCT options are greyed ut , tried with Enterprise and Community editions as well , Rest all works fine in SCCM infra 1902
Hi there,
I hope all is well. When you have a moment can you uninstall Right Click Tools with this official Microsoft tool Fix problems that block programs from being installed or removed - Microsoft Support? After RCT is uninstalled remove the following items if any exist currently. Please ensure the ConfigMgr console is closed for this entire process.
Folders:
\ProgramData\Recast Software
\AppData\Roaming\RecastRCT
Registry entries:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Recast Software
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Recast Software
Afterward, please install the latest version of Right Click Tools available from https://www.recastsoftware.com/free-tool-download/ and let us know if issues persist.
Best,
Destiny
no changes , followed every instructions of yours but the problem persist. still all options are greyed out
Hi there,
When you have a moment can you please collect the following logs and send them over to support@recastsoftware.com?
https://docs.recastsoftware.com/help/right-click-tools-troubleshooting-recast-logs
Best,
Destiny