Cannot Add Users to User Collections Error: Generic Failure

When I try to add a user I know to be invalid, i receive an error message stating “Could not find [username]”

But when I enter a valid username, in any format i can think of, i (we actually) receive the Error Generic Failure.

This happens irrespective of what format we enter the username, domain\username fqdn\username etc.

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This happens with the last three versions we have installed (three of us on the team).

It’s because the tool is using a WQL query in the backend to find the user and ‘’ is a special character. You can use domain_username, domain\\username or %username to find the user as a workaround. We’ll try to make the user experience better in a future version.

Thanks Chrism thats extremely helpful!

Look forward to improvements there - but even stating on the powershell window the format would be a massive improvement - It is impossible to use without this knowledge, so just state it in the window surely?