CM console crashes

Right Click Tools- Community
1

Hi Recast,

we’re noticing SCCM console crashes when the RCT plugin is installed.
Strangely enough it is a shared box (Citrix) used by several users at the same time and not all of them are reporting the crashes.

When looking at the SMSAdmuiLog, we see the following:
[7, PID:35248][11/30/2022 11:26:58] :Assembly C:\Program Files (x86)\Recast Software\Recast RCT\RCT.Plugin.Builder.dll not found
[1, PID:35248][11/30/2022 11:27:04] :The configured property (SenseID) was not found.
[19, PID:35248][11/30/2022 11:27:06] :Cannot call non-static method
[26, PID:35248][11/30/2022 11:27:15] :The ‘AssemblyPath’ assembly (C:\Program Files (x86)\Recast Software\Recast RCT\RCT.Plugin.Builder.dll) was not found.\r\nSystem.IO.FileNotFoundException\r\nCould not load file or assembly ‘file:///C:\Program Files (x86)\Recast Software\Recast RCT\RCT.Plugin.Builder.dll’ or one of its dependencies. The system cannot find the file specified.\r\n at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName assemblyRef, Evidence assemblySecurity, RuntimeAssembly reqAssembly, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)
at System.Reflection.RuntimeAssembly.InternalLoadFrom(String assemblyFile, Evidence securityEvidence, Byte[] hashValue, AssemblyHashAlgorithm hashAlgorithm, Boolean forIntrospection, Boolean suppressSecurityChecks, StackCrawlMark& stackMark)
at System.Reflection.Assembly.LoadFrom(String assemblyFile)
at Microsoft.ConfigurationManagement.AdminConsole.Common.UtilityClass.LoadAssemblyByName(String assemblyName, Boolean reflectOnly)\r\n
[26, PID:35248][11/30/2022 11:27:15] :Assembly C:\Program Files (x86)\Recast Software\Recast RCT\RCT.Plugin.Builder.dll not found
[1, PID:35248][11/30/2022 11:27:19] :The configured property (SenseID) was not found.
[26, PID:35248][11/30/2022 11:27:23] :The ‘AssemblyPath’ assembly (C:\Program Files (x86)\Recast Software\Recast RCT\RCT.Plugin.Builder.dll) was not found.\r\nSystem.IO.FileNotFoundException\r\nCould not load file or assembly ‘file:///C:\Program Files (x86)\Recast Software\Recast RCT\RCT.Plugin.Builder.dll’ or one of its dependencies. The system cannot find the file specified.\r\n at System.Reflection.RuntimeAssembly._nLoad(AssemblyName fileName, String codeBase, Evidence assemblySecurity, RuntimeAssembly locationHint, StackCrawlMark& stackMark, IntPtr pPrivHostBinder, Boolean throwOnFileNotFound, Boolean forIntrospection, Boolean suppressSecurityChecks)

In a way this doesn’t make sense as the machine where the console is running is shared.

Did remove the plugin… alll fine. Re-installed, same users mentioning the errors…

Are there user-specific settings written/stored somewhere that could cause the effect?

RCT_Crash_1
RCT_Crash_11021×593 273 KB

thanks in advance,
S.

2

Hi there Steve,

I hope all is well. When you have a moment can you navigate to this folder path (ServiceAccount)\AppData\Roaming\RecastRCT and delete the ManagementDB.sqlite file, open SCCM and let me know if issues persist?

image
image1062×462 27.3 KB

3

Tnx for the assistance already!
Am assuming that for the Community version (without service) the mentioned sqlite-file is located in the affected users’ profile (appdata) folder?

Kind regards,
Steve

4

Hello DestinyS,

We are also facing similar issue on Citrix VDI. I’ve deleted this file these are not change, I then deleted the RecastRCT folder from Appdata and it still just closed without any error message.
I noticed that it automatically closes in 15-20 seconds but it immediately closes if we try to go to Monitoring and select deployments.

In the error logs, I found this error:

2023-01-19 10:36:24,460 [21] INFO Scheduler [(null)] - Init() - Start
2023-01-19 10:36:24,479 [21] ERROR Recast.RCT.Server.Plugins.Administration.SqliteDataStore [(null)] - GetSetting() - Exception while retrieving setting: SQL logic error
no such table: Settings
2023-01-19 10:36:24,496 [21] INFO Scheduler [(null)] - Init() - Initialized
2023-01-19 10:36:26,654 [21] INFO Recast.RCT.Server.RecastRCTEnterpriseServer [(null)] - LoadPlugins() - Plugin Count: 26
2023-01-19 10:36:26,665 [21] ERROR Recast.RCT.Server.Plugins.Administration.SqliteDataStore [(null)] - GetSetting() - Exception while retrieving setting: SQL logic error
no such table: Settings
2023-01-19 10:36:26,668 [21] WARN Recast.RCT.Server.RecastRCTEnterpriseServer [(null)] - LoadSettings() - Empty setting found: PingComputerBeforeRunningTools, adding default value

5

Hi there Ramesh,

Can you confirm what version of Right Click Tools you’re currently running? Could you also send the log files to our support email support@recastsoftware.