Generic failure error when adding computer to collection


#1

I have a Right-Click Tools (free version) user who is getting an error when trying to add a computer to a collection via “Recast RCT > Client Tools on Collection > Add Computers to Collection(s).” The error says “Error” in the “Name field” and “Generic failure” in the “Results” field.

I can’t replicate the error. We’re both using the same version of the tool: 3.2.6789.26935.

Doesn’t happen for him with all collections, just some. So far we haven’t been able to detect a pattern for the failures–seemingly random.

Anything to try beyond uninstall/reinstall the Right-Click Tools?

Thank you.


#2

Could you send the logs from %AppData%\RecastRCT\Logs from your colleague’s machine to info@recastsoftware.com?


#3

Done. Sent 9/27/18. Let me know if you need anything additional. Thanks!


#4

Thanks. Does your colleague have the same ConfigMgr permissions as you? If they’re trying to use the Add Computers to Collection(s) tool on a collection and they don’t have permissions, it might fail with an error similar to the one you’re seeing.


#5

Looks like the issue here WAS permissions related, and now seems to be working for the user. Thanks for your help!