When I upgrade RCT, I’m not able to use any of the utilities, and when I click on the Recast Software tree on Assets and Compliance, it freezes for 20-25 seconds, and then the console exits.
Also tested on a different workstation that’s never had RCT and the ConfigMgr console installed, same issue. Last version I’m able to successfully use is 5.5.2406.1703 Have tried upgrading to the latest release on a monthly basis, but always end up rolling back to 5.5.2406, which works without issue.
Thoughts?
Do you have HP MIG installed? Have you review the Recast logs %AppData%\Recast Software\Logs for any issues?
No to HP MIG. On my test workstation with the clean ConfigMgr Console and RCT installs, there is no folder listing for %AppData%\Recast Software
My guess is: It sound like you are seeing the Serilog.dll issue that others are seeing with HP MIK where that dll has been force to use the outdated version by something. e.g. putting the dll into the GAC.
Try this PowerShell script on this page. ConfigMgr Crashes After Right Click Tools | Recast Docs
wrong DLL listed.
Tested and this corrects the issue, however I don’t have a file named signalr.dll on my workstation (searched using Everything). Thoughts as to what other software it may be that’s causing the issue, other than HP MIG?
DLL name was a typo on my part and edit the post to get the right DLL. Serilog.dll
Sorry about that. still working on my second cup (now) this am. 
Serilog.dll is a very common logging dll. Many project use it. The best bet is to search for that DLL and you “might” get an idea as to what is installing it.
I mean it could be Microsoft or HP or Dell or ???
Did a search for that DLL, and based on common software on the test workstation and my main workstation, it appears that Dell Command Update is the culprit.
Thanks for the help figuring the issue out.
Glad to help out. let me know if there is anything else.
Hi, thanks for this, we had the same issue and I was about to give up and roll back when I found this page. note for others regarding the script, we didn’t have the reg key or the path. for us, it needed to be slightly modified from
$installPath = ‘C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin’
to
$installPath = ‘C:\Program Files (x86)\ConfigMgr Console\bin’
Hello. My colleague discovered a very veird fact. Console, in most cases, will crash immediately, if You try to click on any collection after startup. But if You click on “Devices” first, instead of clicking on collection, let the console load all devices, and only then click on any desired collection, console will not crash. It is very veird bug, but this workaround works for all of us. And We have HP Management Instrumentation Kit, Dell Command Integration Suite together with Recast Right Click Tools Enterprise. But we did serilog.dll update (mentioned at Recast support site) and run .NET binding redirections PS script (downloaded from same site). Together with mentioned workaround, console is much stable and works without frequent crashes. We have MCM 2503, latest HP MIK, latest Dell CIS and latest Recast RCT. Maybe Recast can integrate some kind of workaround into console extension, because I don’t believe, that Microsoft or HP will fix this issue. It is related to use of HP MIK together with Recast RCT. Both extensions installed as standalone works without any problems. It sounds very veird, but it really works. You can try this.
I’m glad that works for you. It sounds like the right DLL is loading first by selecting the devices node first.
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