RCT not showing in SCCM | Can't Uninstall


#1

We had been on version 3.0. Just packaged up this version today: Recast RCT-3.2.6799.29448-131786517120157133

First, the Configure RCT link would not fire up but I had the RCT items in SCCM. Then it seemed none of the tools would do anything. I would get the popup it was trying, but never the one that said it completed. Tried to uninstall so I could reinstall and can not uninstall RCT:

MSI (s) (F8:34) [14:15:26:983]: Note: 1: 2205 2: 3: Error
MSI (s) (F8:34) [14:15:26:983]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1725
MSI (s) (F8:34) [14:15:26:983]: Note: 1: 2205 2: 3: Error
MSI (s) (F8:34) [14:15:26:983]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1709
MSI (s) (F8:34) [14:15:26:983]: Product: Recast RCT – Removal failed.
MSI (s) (F8:34) [14:15:26:983]: Windows Installer removed the product. Product Name: Recast RCT. Product Version: 3.2.6799.29448. Product Language: 1033. Manufacturer: Recast Software. Removal success or error status: 1603.

Now, I don’t even have the RCT in the SCCM right click menu anymore but the software is installed. Any help would be appreciated. Thanks.


#2

Could you send the full log file to info@recastsoftware.com?


#3

Sent… Thanks for taking a look at it.


#4

I am having the exact same issue faced by sndinc. Can you please help?