Recast User Agent CMD window showing to users ever 3 minutes

Right Click Tools- Enterprise
1

Getting lots of complaints from users where a cmd window is popping up (briefly) every 5 minutes or so and it’s really starting to annoy some folks.

It looks like it’s the Recast User Agent Scheduled Task is causing this. I have been unable to find a switch within the application that will run it as hidden or anything that can be set within the .config file (Recast.Agent.User.exe.config or Recast.Agent.User.xml). Is there a -hidden switch that is available for this or another method to stop this??

We’re running Agent version 5.1.2306.203 on Windows 10 22H2

2

Hi there,

Hope all is well! When you have a second, can you upgrade your Recast Management Server and deployed agents to 5.2.2307.1103 from https://portal.recastsoftware.com and let us know if the behavior resolves?

Best,

Branden

3

Can you please also send over your most recent RecastAgent log files located in ProgramData\Recast Software\Logs from one of the devices to support@recastsoftware.com?

4

I was also seeing this issue prior to upgrading to the latest version. The upgrade corrected the issue for me.

5

This is still an issue with 5.2.2308.103…

6

Hi there,

I hope all is well. Can you confirm if these issues persist with the latest version 5.3.2310.304?

Best,
Destiny

7

Yup, still an issue.

8

Can you please send over your most recent RecastAgent log files located in ProgramData\Recast Software\Logs from one of the devices on 5.3.2310.304 to support@recastsoftware.com so a new ticket can be created?

9

I am sending the logs over now.