Just as an aside, a new version is schedule to be this week… Wed or Thursday If I remember right. I would love to hear if it is still and issue with that. BTW, I was using a old version on my lab vm. So testing it again.
The current behavior you’re seeing is a symptom of an underlying issue our Product and Engineering teams are currently investigating. The pop-up is occurring because the SCCM console still shows the previous version for RMS, and it thinks there’s a new version available. We’ve documented this issue as Bug 61790 and, as I said, our Product and Engineering teams are currently investigating.
Have no fear, there’s no functionality loss with this bug - only a visual discrepancy with the version number. To get the pop-up to go away, you can simply uncheck the “Check for Bugfix Updates” setting in the Configure Recast window in SCCM.
I am keeping this post updated for consumers, and potential consumers, of this product to help them set expectations for this product and its support.
For example,
Recast has a public-facing bug, but internal-facing bug reports. Consumer awareness around transparency.
Recast is OK with annoying the consumer, daily with an erroneous popup. Consumer awareness around customer care.
Recast does not consider an erroneous popup to be a functionality problem. Consumer awareness around problem assessment.
Instead of fixing or removing the feature, they tell consumers to turn off the feature. Consumer awareness around problem resolution and product support.
Recast can’t fix a versioning issue. Consumer awareness around product development.
I had no fear when I first reported this to support. I was somewhat fearful when I felt the need to post to this forum when support didn’t appear to understand the issue. It’s been 4 months, so far, and being told to “have no fear” shows the focus of support is misplaced.
I apologize that you’re still experiencing the same issue. Can you post screenshots of the following so we can investigate:
The pop-up stating there’s a new version available
The current installed version of the Recast Console Extension in Programs & Features
The current Desktop Installed Version showing in your SCCM console (Assets & Compliance > Recast Software node > Installation Information on the right side)
This “Recast Discourse” forum does not work correctly whereas, sometimes, it allows me to post and other times it does not. Asking for more information is not possible via this site.
